ABSTRACT
Healthcare organizational resilience is a key issue to face sudden or chronic crises, through planning and adaptive capacity. This exploratory study aimed to describe the or-ganizational resilience perceived by 311 healthcare workers in Barcelona before the COVID-19 pandemic. Participants perceived their respective hospitals as organizations with medium resilience, with greater capacity for crisis planning than for adaptive capacity after crises. The main resilience strengths were the belief that emergency plans should be practiced, and the importance of staff teamwork in response to crises. Lack of awareness about recovery priorities and lack of innovation in problem-solving were identified as main weaknesses. Significant differences were found by sociodemographic groups, which could be relevant for the design of intervention plans. The findings are even more meaningful after the COVID-19 pandemic occurred, rep-resenting a unique baseline for future studies.
ABSTRACT
The COVID-19 pandemic brought the urgency in the search for innovative solutions in different areas of knowledge to mitigate the effects and impacts of the disease, whether on health, social or economic terms. Urban and socio-economic determinants of informalsettlement communities make COVID-19 challenges even harder to be overcome, requiring local and situated solutions that consider their livelihood diversity. This manuscript shows the results of an exploratory pilot study which addressed the potential of participatory design to contribute to mitigating COVID-19 effects and impacts, identifying the problems, adaptative strategies, challenges for and needs of Rio de Janeiro and Belo Horizonte communities. It was drawn from triangulation of methods and analysis of multiple (primary and secondary) data sources. The needs of communities were raised through online roundtables with community members, representatives of NGOs, designers, architects and researchers. Analysis of the roundtables was conducted collaboratively by the researchers through online tools, including Affinity Mapping, and 5 Whys. The findings point out the needs of communities clustered in 6 major themes, five of which indicate potential areas in which participatory design can play a meaningful role and need to be further investigated. © 2020 Universidade do Vale do Rio dos Sinos. All rights reserved.